Refund Policy for Suitewise (OPC) Private Limited
Last updated: 10/04/2024
Welcome to Suitewise (OPC) Private Limited (“Suitewise,” “we,” “us,” or “our”). This Refund Policy outlines our approach to refunds for purchased or subscribed software and products provided by Suitewise. By using our website https://suitewise.in and our suite of products, including but not limited to work.suitewise.in, invoice.suitewise.in, card.suitewise.in, and estimate.suitewise.in (collectively referred to as the “Services”), you agree to comply with the terms outlined in this Refund Policy.
1. Software and Product Refunds:
1.1. No Refund Policy:
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Suitewise does not provide refunds for purchased or subscribed software and products, except in cases where there is a verified technical issue that cannot be resolved.
2. User Responsibilities:
2.1. Review Before Purchase:
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Users are responsible for thoroughly reviewing our products and services before making a purchase or subscription commitment. This includes exploring trial versions, demos, and seeking clarification on any features or functionalities.
2.2. Contact Support:
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If users encounter technical issues or errors related to the functionality of Suitewise products, they are encouraged to contact our support team at support@suitewise.in for assistance.
3. Refund Process for Technical Issues:
3.1. Verification:
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Refunds will only be considered for technical issues that are verifiable and cannot be resolved by our support team.
3.2. Contact Support:
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Users experiencing technical issues must contact our support team within a reasonable timeframe to report the problem and seek assistance.
3.3. Resolution Attempts:
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Suitewise will make reasonable attempts to resolve technical issues before considering a refund. Users may be required to provide information, participate in troubleshooting, or cooperate with our support team to identify and address the problem.
4. Exceptions:
4.1. Refund Discretion:
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Suitewise reserves the right to exercise discretion in determining whether a refund is warranted. Each refund request will be evaluated on a case-by-case basis.
5. Changes to Refund Policy:
5.1. Updates:
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Suitewise reserves the right to update this Refund Policy at any time. Users will be notified of changes, and continued use of our Services constitutes acceptance of the modified terms.